Refund policy
7-Day Return Policy
Returns
Our return policy is simple. For most products purchased on our website, We offer a 100% money back guarantee if you are not satisfied with your purchase owing to any misrepresentation of quality and appearance, request to return it within 7 days for a refund. Hopefully we can find something you like better! We are committed to complete satisfaction with the products we sell.
We do not refund for change of mind, colour discrepancies or incorrect size choice.
If for any reason you need to return an item, the refund you receive will be for the item price minus the shipping cost on the original shipment and the return. We will provide you with these costs at the time you request the return. We regret that we cannot accept return requests after 7 days for any reason. No returns are accepted for special orders, close outs, or clearance items; all such sales are final.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Color Discrepancies
Because every computer monitor displays colour differently, we cannot be responsible for variations between the actual product colour how it is displayed on your screen. Wall Liberation assumes no liability whatsoever for variance, including in colours or textures, minor imperfections and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Damage goods during transit
If you have received your order and it has been damaged during transit, simply provide us with photographic evidence of the damage within 7 days of receiving the goods, and we will provide you with a free replacement or refund. The affected item does need to be returned — for quality issues or transit damage we arrange the pickup at our cost and handle everything.
Steps to return
The first thing to do is contact us to let us know about the problem. Please email us within 7 days of receipt and provide the following details:
• your order number and the date of your order;
• your contact details including full name, address, phone number and email;
• a description of the problem preferably with photographic evidence;
or request for an exchange or return;
Once we receive your claim we will contact you to work out the best way forward.
International orders
Every international order is checked before dispatch and insured in transit. If your print arrives damaged or with a print defect, send us photos within 7 days and we reprint and reship it free. Because each piece is made to order and ships internationally, we can't accept change-of-mind returns on international orders.